Patient Bill of Rights

Home

Fast Finder

Foundation

Visitor / Patient Info

FoundationAnnual Appeal and Annual Fund ContributorsBoard MembersDirector Contact InfoDonate OnlineDonors Bill of RightsFundraising EventsGiving OpportunitiesHow we help Our CommunitiesThank YouVisitor / Patient InfoBilling InformationCo-PaymentsGeneral InformationLodgingPatient's ResponsibilityPatient Bill of RightsPreparing for the HospitalVisiting PolicyVisiting RegulationsResource LibraryOur PhysiciansPhysicians by LocationPhysicians by NamePhysicians by SpecialtyDepartmentsBirth CenterDietaryHome HealthHuman ResourcesLaboratoryMedical RecordsNursing AdministrationPhysical Therapy & Fitness CentersQuality Improvement ServicesSurgery UnitVolunteer ServicesWest Preston Women's HealthPatient SatisfactionPatient SafetyInfection Control ServicesQuality Improvement Services

Online Features:

Send a Greeting

Donate Online

Online Bill Pay

Emergency Information

Patient Education Resource

Printer Friendly

Patient Bill of Rights
Preston Memorial Hospital is committed to delivering quality care to our patients. The following “Patient Bill of Rights,” endorsed by the administration and staff of the hospital, applies to all patients.

You have the right to be treated in a dignified and respectful manner.

You have the right to and need for effective communication that is clear, concise and understandable. If you do not speak or understand English, you are to have access to an interpreter.

You have the right to have your cultural and personal values, beliefs and preferences respected.

You have the right to every consideration of privacy concerning your medical care. Case discussion, consultation, examination and treatment are considered confidential and should be conducted discreetly giving reasonable visual and auditory privacy when possible. This includes the right, if requested, to have someone present while physical examinations, treatments, or procedures are being performed, as long as they do not interfere with diagnostic procedures or treatments. This also includes the right to request a room transfer if you so choose.

You have the right to accommodations for your religious or other spiritual services.

You have the right to access, request amendment to, and obtain information on disclosures of your health information, in accordance with law and regulations.

If you have a vision, speech, hearing or inability to understand, you have the right to communication that meets your needs.

You have the right to be involved with decision making regarding your care, treatment, and services.

You have the right to accept medical care, refuse care, treatment, and services offered by your provider(s), in accordance with law and regulation. Your provider will inform you of the medical consequences of such referral.

If you are unable to make decisions about your care, treatment, and services, your have the right to involve a surrogate decision-maker in these decisions. When a surrogate decision-maker is responsible for making care, treatment, and service decisions, the hospital respects the surrogate decision-makers right to refuse care, treatment, and services on your behalf, in accordance with law and regulation.

You or your surrogate decision-maker have the right to be provided with the information from your health care provider about the outcomes of care, treatment, and services that you need in order to participate in current and future health care decisions.

You or your surrogate decision-maker have the right to be informed by your health care provider about unanticipated outcomes of care, treatment, and services.

You have the right to give or withhold informed consent to produce or use recordings, films, or other images (photographs, video, electronic or audio media) of you for purposes other than your care. You also have the right to rescind consent.

You are to be protected and your rights respected during research, investigations, and clinical trials. Before making a decision to participate, your health care provider has the responsibility to provide information on purpose, duration, procedures, potential benefits, risks, discomforts, side effects, alterative care, treatment, and services available. You have the right to refuse participation.

You have the right to make decisions regarding the withholding of resuscitative services or the foregoing of or the withdrawal of life-sustaining treatment within the limits of the law and the policies of this institution.

You have the right to formulate an “advance directive,” or to appoint a surrogate to make health care decisions on your behalf. These decisions will be honored by this facility and its health care professionals in accordance with the law, regulations, and this hospital’s capabilities. You are responsible for providing a copy of your “advance directive” to the facility or caregiver if you have one.

You are not required to have an “advance directive” in order to receive care and treatment and service in this facility. You may review and revise your advance directive at any time.

You have the right to participate in the consideration of ethical issues surrounding your care, within the framework established by this organization, to consider such issues.

You have the right to be free from restraint not deemed medically necessary or used as a means of coercion, discipline, convenience or retaliation by staff.

You have the right to have your medical record read only by individuals directly involved in your care, by individuals monitoring the quality of your care, or by individuals authorized by law or regulation. You or your designated/legal representative, upon request, may have access to all information contained in your medical record, unless access is specifically restricted by the attending physician for medical reasons.

You have the right to receive care in a safe setting, and be free from neglect, exploitation, and verbal, mental, physical, and sexual abuse.

You have the right to have all information, including records, pertaining to your medical care treated as confidential except as otherwise provided by law or third-party contractual agreements.

You have the right to appropriate assessment and management of pain.

You have the right to know the name of your attending physician, the names of all other physicians or practitioners directly participating in your care, and the names and professional status of other health care personnel having direct contact with you.

You have the right, without recrimination, to voice complaints regarding your care, to have those complaints reviewed, and when possible, resolved.

You have the right to expect that the health care facility will provide a mechanism whereby you are informed upon discharge of continuing health care requirements following discharge and the means for meeting them.

You have the right to protective and advocacy services.

You have the right to know what hospital, rules and regulations apply to your conduct as a patient.