Preston Memorial Hospital’s Quality Improvement Service (QIS) Department aims to continually improve the medical center’s performance over the long term by focusing on the delivery of services, tracking outcome data, making recommendations for change, and ensuring that PMH meets state and national standards of excellence. In addition, QIS professionals compare PMH’s performance with best-practice facilities in a process called benchmarking.

Responsibilities of Quality Improvement Services include:

• enhancing the quality of services for customers
• performance improvement
• protecting and ensuring customer rights
• monitoring and improving customer outcomes
• monitoring and improving patient safety
• promoting effective resource allocation
• problem identification and problem-solving
• preparing the medical center for inspections by accrediting
• agencies such as the WV Health and Human Services Commission and the Joint Commission on the Accreditation of Health Care Organizations